Refund and Returns Policy

We give a 100% Satisfaction Guarantee on all orders, and our mission is to ensure that each and every customer is satisfied completely. If any product in an order is damaged or not satisfactory, our policy is to send a replacement immediately. We reserve the right to make decisions regarding refunds / returns / reshipments at our own discretion based on the circumstances of each particular situation. However, as long as the issue is legitimate you can expect us to have you covered 100%.

Order Processing & Lead-Times

We strive to offer fast shipping to anywhere* in the United States.

*Availability subject to federal and state laws.

Please allow 3-5 business days for order processing time. We are working extremely hard to get your order shipped out as soon as possible. Our working business days are from Monday – Friday 9am – 5pm. We are closed on Federal Holidays. Orders placed after 2 PM EST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 2PM EST on Fridays will be in the queue to be processed the following Monday.

Carriers

Our primary carrier for shipments are USPS and UPS.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, you can be given store credit.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@10smoke.com

If the carrier service has lost your shipment or failed to deliver your items.
Please submit a Missing Shipment Search Request Online at UPS.com and/or file a claim for your items with the respectable carrier.

Please ensure you have the following items on hand:
Tracking Number (Issued by Carrier)
Shipment Details

Cancellations
We strive to have swift processing times for all orders. For any order that has a cancellation request, will only be applicable to orders that have NOT BEEN SHIPPED.
Please contact the Help Desk at sales@10smoke.com for assistance.

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FDA DISCLAIMER KRATOM: These statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products mentioned on this website are not intended to diagnose, prevent, treat or cure any diseases or health conditions. Therefore any information on this website is presented solely as the opinions of their respective authors who do not claim in any way shape or form to be medical professionals providing medical advice. 10smoke.com and its owners or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. By purchasing our products you agree that you are aware and in compliance with your local county, state, or federal regulations. Must be 21 years or older to purchase Kratom. The US FDA has not approved kratom as a dietary supplement. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County, FL, Union County, MS, Denver, CO, San Diego, CA, and Jerseyville, IL.

FDA DISCLAIMER FOR HEMP/DELTA: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. 10Smoke.com shall not be held liable for the medical claims made by customer testimonials.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. 10Smoke.com assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. 10Smoke.com does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming. You must be 18 years or older to visit this website and/or purchase 10Smoke.com products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All products ship in accordance with the PACT Act.

THC DISCLAIMER: PRODUCTS ON THIS SITE CONTAIN A VALUE OF 0.3% OR LESS Δ9-THC (OR NO MORE THAN 0.3% Δ9-THC).

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. THE DELTA-9 TETRAHYDROCANNABINOL CONTAINED IN THIS PRODUCT DOES NOT EXCEED 0.3% ON A DRY WEIGHT BASIS. DO NOT USE IF YOU ARE A PREGNANT, NURSING, SUFFERING FROM ANY MEDICAL CONDITIONS(S), OR ON MEDICATION. CONSULT YOUR HEALTHCARE PROVIDER BEFORE TAKING. KEEP OUT OF REACH OF CHILDREN AND ANIMALS. THIS PRODUCT MAY IMPAIR YOUR ABILITY TO DRIVE OR OPERATE MACHINERY.

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